Privacy Policy

Last updated: 08/08/2026

1. Introduction

This Privacy Policy explains how GRANPAI (“we,” “us,” “our”) collects, uses, and protects information when you visit 3dglobe.granpai.com (the “Site”).

2. Information We Collect

2.1 Information You Provide Directly

When you use our contact form, we collect the information you submit — typically your name, email address, and message. This is stored securely in our website’s database and is used solely to respond to your inquiry.

2.2 Automatically Collected Information (Analytics)

We use Google Analytics to understand how visitors use our Site (pages viewed, time on site, general location, device/browser type). Google Analytics uses cookies to collect this information. You can opt out using the Google Analytics Opt-out Browser Add-on or by adjusting your cookie preferences.

2.3 Payment Information

If you purchase Granpai3DGlobe Pro, your payment is processed entirely by our payment provider, Freemius Inc., via their secure checkout. We do not collect, see, or store your payment card details on this Site — that information is handled directly by Freemius under their own Privacy Policy. We do receive basic purchase/license information from Freemius (such as your email and license status) to deliver your purchase and provide support.

3. How We Use Your Information

We use the information collected to:

  • Respond to contact form inquiries and support requests
  • Deliver and manage plugin purchases and licenses
  • Understand and improve how visitors use the Site
  • Comply with legal obligations

We do not sell your personal information to third parties.

4. Cookies

This Site uses cookies for:

  • Analytics (Google Analytics) — to measure site usage
  • Essential functions — such as remembering your session during checkout

You can disable cookies through your browser settings, though some site features (like checkout) may not work correctly without them.

5. Third-Party Services

We use the following third-party services, each with their own privacy policy:

6. Data Retention

Contact form submissions are retained for as long as needed to respond to your inquiry and for reasonable record-keeping, unless you request deletion (see Section 7).

7. Your Rights

Depending on your location, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your personal information
  • Object to or restrict certain processing
  • Withdraw consent (e.g., for analytics cookies)

To exercise these rights, contact us at hi@granpai.com.

8. Children’s Privacy

This Site is not directed at children under 13 (or 16 in the EU), and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at: hi@granpai.com